RETURN POLICY

30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RETURN PROCESS

To start a return, you can contact us at support@novafashiononline.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return. Thus, if you have an issue with your order, please contact us via support@novafashiononline.comwithin 30 business days of order delivery to explain your grievance. Our customer service will then help provide a replacement or refund if deemed appropriate.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.

DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact us via email at support@novafashiononline.com.

For any defective products, you can send us an e-mail to support@novafashiononline.com for better advice. If the item you received has the below cases, please contact us as soon as you receive the item. We will reship your order without going through returns:

What should you do? Contact us within 30 days of you getting your items by sending an email to support@novafashiononline.com and include the following information (this is required):

REFUND POLICY

All of our products, made and supervised by a professional design team, are tailored to the tastes of our customers.

We allow personalization to your needs and preview the design of your choice before proceeding with the order, these are personalized products printed according to your requirements, so we do not offer returns or reprints for orders marked as delivered.

Customers can contact their carrier (i.e., USPS/ UPS, DHL, FedEx, etc.) for exact details on the delivery, including GPS location.

We want you to be satisfied with the services provided by us. If your product is defective or not described, don’t worry. Just send us an email at support@novafashiononline.com and we will make it right by offering you a replacement or refund.

Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund you in case you REFUSE to receive it either.

Any dissatisfactions related to apparel sizing and/or colors will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 12 hours after completing your purchase.

FULLY REFUND

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.
* We will give a full refund of your receipt (Transaction Fee + Shipping Fee) or send you a replacement if your order meets the problems below.

1. Your order will be submitted to either replacement or refund if:
Your order does not arrive at your shipping address within 30 business days of order placement. However, please note that any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected.

With our policy, within 30 days of receiving the item, you can request a refund or a replacement in the following cases:

Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 30 business days from the date of receipt with full clear evidence as below:

2. After a careful check on your order, if we confirm via email that you are eligible for a full refund, your refund will be processed by our internal team within 07 business days of refund confirmation. In the next 24 hours (from the time of receiving the email/SMS requesting to Cancel the customer’s order), our Customer Care Department will confirm the details with the order on your email and we will issue a full refund for this order within 48 hours after that, and follow the return policy of the payment gateways that the Novafashiononline is integrating. Please remember it can take 6 working days for your bank or credit card company to process and post the refund.

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